Frequently asked questions

What is Groupee all about?
Use Groupee to share the cost of any purchase with multiple people, in real-time.

The best connected and most widely accepted way to Pay Together, Groupee is simpler than any split-payment app and compatible with any Australian bank.

If you have a card and access to a digital wallet, you can use Groupee to pay your fair share, instantly. Anywhere, every time, in person or online.
Is Groupee secure?
Groupee values the security of your money and data above anything.

We protect both you and your data with a variety of security features including security locks, phone authentication, PIN code, Touch / Face ID entry to keep your account secure.

Our data is encrypted, we use bank-level data encryption to protect and secure your financial data. Our payment partners are some of the world's finest, which use world class, PCI compliant technology to keep your data (and money) safe.

Groupee sends you instant notifications for all account activity to make sure you know when and where your money is going. We also keep a close watch on any unusual activity from unauthorised charges to your card.
How is Groupee different to other digital payment services and products?
Groupee is totally unique to the payments space. Groupee enables users to pay together instead of pay back.

Peer to peer payment tools, digital wallets or internet banking services enable the transfer of funds as a way of pre paying or settling up transactions. Groupee enables people to share payments in real time removing the need to settle up.

Groupee is the first payment sharing tool to give users access to Apple Pay and Google Pay to make their payments both in person and online.
Can I add my American Express card as a funding source?
You like to use your American Express? No stress!

Groupee accepts every Australian issued card, so if you like earning points with your purchases, upload your Amex and pay with Groupee. What’s great is that by using the Groupee App, you can now pay with American Express anywhere that accepts Visa, so get spending at millions of Merchants around the world. NB: Due to the higher cost of processing American Express transactions, using this card type will attract different fee's to other schemes. See our schedule of fees for more information on fees.
Can I refund or reverse funds back to Groupee users?
Groupee is designed to allow people to share payments in real time. Due to the complex nature of the flow of funds, Groupee does not allow users to reverse a payment once it's been made.

Remember, you can use your Groupee card anywhere that accepts Visa, so treat it like any other card you have in your wallet.
Can I send money to people after a Groupee transaction has occurred?
Groupee is designed to allow people to share payments in real time, removing the ned to make peer to peer payments. At this stage, you are unable to send money to other people after a transaction has taken place.

Remember, you can use your Groupee card anywhere that accepts Visa, so treat it like any other card you have in your wallet.
Can you explain the My Groups functionality?
My Groups is where you can manage all the group payments in your world. You can access your previous one-off payments as well as save your favourites and even convert them into recurring groups.

One-off payments are any payments you have participated in, or facilitated via the Groupee platform. Recurring payments are groups which have been created for people who make multiple transactions for a particular purpose, i.e. house share, travel, drink rounds etc... You can set a per-head spend limit and once everyone opts in, anyone in the recurring group can transact on behalf of the group without the need to invite participants every time.
Can I still earn points from my bank or frequent flyer cards?
You sure can.

By adding your rewards card to Groupee as your funding source, you will earn rewards points on your portion of the bill total.
Can I use a credit card as my funding source?
Absolutely.

Groupee accepts every Australian issued card, so if you like earning points with your purchases, upload your Visa, Mastercard or American Express and pay with Groupee.
What fees do I get charged?
Groupee is free to join, but in order for us to provide a service that you can actually make point of sale payments with, we charge a tiny fee for your use. As we don’t want to restrict what funding card you use, we accept all cards. Depending on what card type you add, your fees will slightly vary.

The most fee efficient way to Groupee is by uploading your bank Visa / Mastercard card and this will attract a fee of 1.95% per transaction*.

If you’re a points chaser, you’ll want to load up your American Express card. This will attract a fee of 2.75% per transaction*.

*Each user charge incurs a 12.5c flagfall
Why is there a $0.01 charge to my funding card?
Groupee periodically authorises your funding source with a small charge of $0.01 which is reversed in the 3-5 days following this charge. Once reversed this will be removed from appearing on your statement.
Can I withdraw funds from an ATM?
The Groupee Visa debit card does not allow ATM withdrawals, however you can transact with the card anywhere that accepts Visa, both in-store and online.